Pending Changes to Technician Reinstatement Process and Fees

(Posting Date: 22/06/18)

Pending Changes to Technician Re-instatement Process and Fees
 
 
As part of my continued review of operations and processes at CFAA National Office, and prompted by recent events I completed a thorough review of the process for a lapsed technician to re-instate their Registration. Following this review, and after discussions with a number of parties including our Executive, AHJ’s and technicians on our Technician Advisory Committee we decided to make changes. The two principles I used when reviewing and proposing the changes was about recovering our costs for extra work as well as fairness to all members.
 
Let me first talk about cost recovery and why I think it is important to you as well as the Association and I wanted to make sure that it was done fairly. Our members and technicians pay fees each year to maintain both their membership and their registration from which this money is used to support the operation of the Association on a day to day basis. The fees we receive for courses, seminars and training are also used to support operations but the majority of these funds are being used and re-invested to create and provide courses and programs. When a service such as re-instatement of a lapsed technician is required then the cost to perform this service should be borne by the technician and not subsidized by others through the time being paid for from normal operations. The technician in question did not follow the proper procedures and now requires a special service.
 
Upon investigation of the time it takes to re-instate a technician I realized that it was costing more to do the work in labour time than we were covering with the current fees which had not been increased in over 5 years. Our renewal system for the most part is automated with reminders being sent out 60 and 30 days before expiration. We currently allow a grace period of 6 months before the penalty is imposed and 30 days before that date we send another reminder automatically. Once the 6 month after expiration date is reached the system automatically removes the technician from the current data base. In order to re-instate the office staff have to manually confirm the proper documentation of the technician including address, company and proper number of Continuing Education Credits. Once all this is confirmed manually and payment processed then the information must be entered back into the database and re-established and a new card created and mailed. This time takes away from the staff processing normal renewals or registration of new technicians.
 
The other item that has begun to occur lately is the number of technicians contacting us to renew their Registration who have not been in good standing for a number of years. To me this was not fair to technicians who are paying to take courses, paying their annual fees and playing within the established rules. As it stands right now the only extra we can charge is the current re-instatement fee of $50. If the technician works in Ontario then the Ontario Fire Marshall issued a communique that all technicians not in good standing as of January 1, 2017 would also be required to complete the Theory and Practical Exam in order to receive re-instatement.
Subsequent to my review and numerous discussions with the parties mentioned above we created the new Technician Re-instatement Policy which was voted on at the National Board Meeting on April 3rd and approved. The new Policy with it’s increased fees and requirements will come into place on January 1, of 2019. Pushing to that date will allow us to advertise the change to the program through the journal, online through the website and email blast as well as at all of our seminars this fall. Again, in the interest of fairness this will give those who have put off renewing the opportunity to do so under the current rules.
 
We understand that sometimes circumstances occur beyond a person’s control that prevents them from renewing in a timely manner. We have taken this into account and if there are such cases then the technician will be able to appeal to the Executive Director for relief or exemption and each case will be reviewed individually and confidentially.
 
To emphasize again that the fees you see listed below for the re-instatement as well as course requirements are based on recovering our costs, not on making any profit, and fairness to ensure that all technicians are encouraged to adhere to the system in place. We also recognized the fact that updates for a technician who has not been completing his continuing education is a key element of this policy to ensure all technicians are working at the same level.
 
Please review the policy details below and as always if you have any questions do not hesitate to email or phone me to discuss as input is always appreciated.
 
Technician Re-Instatement Changes
 
Current Program:

 
  • Automatic notices 60 and 30 days before expiration and 30 days before suspension at 6 months past due
  • Flat re-instatement fee of $50 no matter how long lapsed
  • Proof of 8 CE credits to re-instate
  • As per OFM, if not current at January 1, 2017 must also complete Theory and Practical Exams
  • Discretion for exemption from exams by Executive Director.
 
New Program as of January 1, 2019
 
  • Automatic notices of renewal 60 and 30 days before expiration and 30 days after expiration
  • Suspension of Registration 60 days after renewal date
  • Between 2 and 12 months after expiration date a re-instatement fee of $100 plus 8 CE credits
  • Between 12 months lapsed and 24 months lapsed a re-instatement fee of $200 plus 16 CE credits
  • Technicians not lapsed more than 2 years and less than 3 years a re-instatement fee of $200 plus completion of Theory and Practical Exam
  • Technicians lapsed greater than 3 years must complete Course 5 plus the Theory and Practical Exam as well as the $200 re-instatement fee.
  • Discretion from exemption and fees may be made by appeal to the Executive Director